Problem paying balance on website - Celebrity Cruises - Cruise Critic Flight timings shown on your confirmation invoice are for guidance only and may change. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. Prohibited items are at the discretion of the Chief Security Officer and the Staff Captain and include, but are not limited to: Firearms and ammunition, including realistic replicas Sharp objects, including knives and scissors Illegal drugs and substances Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (Items that generate heat or produce an open flame. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. make the full payment by the December 31, 2022 deadline. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Guests will go to a tender platform from which you will board the tender. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. Claims must be made directly to your insurance company. Please note, changes and errors occasionally occur. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. We will provide a future cruise credit if you have symptoms of COVID-19 before you sail. Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Canceled Sailings, Cruise With Confidence & More - Celebrity Cruises Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. . That typically can be done while you are on with them to confirm the receipt of the email. For more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk /ATOL Certificate. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. Please contact your Personal Cruise Specialist for further information. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. Connecting UK domestic flights are also available from a selection of regional airports. Effective today, August 4, 2021, Disney Cruise Line has added a temporary final payment extension to sailings with departure dates through January 31, 2022. We reserve the right to correct errors in both advertised and confirmed prices. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the Booking Conditions set out below. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. If your complaint is written on behalf of other members of your travelling party, their full names and booking reference numbers must be clearly stated in the correspondence together with their authority for you to handle the complaint on their behalf. A Guest Conduct Policy warning will be issued, and guests may be subject to disembarkation at their own expense for onboard drone usage. You must check the price of your chosen holiday at the time of booking. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) )Guest Drone Policy: 1. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. Our own processes and procedures change in line with those policies. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. Celebrity Cruises or RCL Cruises Ltd limit of liability for any shore excursions activities is covered in section 4.6 of these Booking Conditions. In the event that there are any increased costs in making such changes e.g. (For holiday sailings final payment is due 105 days prior to sail date) B. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. Celebrity Cruises may charge a reasonable fee for such services. Length of cruise: Deposit required: Final payment due: 1-4 nights: $100 per person (Sky Suites or lower) 75 days prior to sailing: https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. Cruise with Confidence | Celebrity Cruises Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. You must ensure that you are using an up-to-date brochure when you book your holiday. Whilst onboard our ships you may participate in recreational activities. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Thanks Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. We cannot accept responsibility for any services, which do not form part of the package holiday. You must give your booking reference number and full details of your complaint within 28 days of your return from holiday unless a different time limit applies to your claim see sections 2.1, 2.3, 2.4 and 5.8 above. You must ensure that you are medically and physically fit for travel, and that such travelling will not endanger yourself or anyone else. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. 1.7 How do I obtain the lowest price per person? Any additional bag will incur charges. We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minors holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. Please email airsupportuk@celebritycruises.com. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. There are. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. At the time of printing, all details listed in this brochure were correct. Any liability, including environmental damage from drone usage is the guests responsibility. Therefore, all bookings will benefit from all EU rights applying to packages pursuant to the applicable law in force at the time of booking. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. We will do so as soon as we become aware of the error. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Call us at 800-338-4962 or . All participants who engage in such recreational activities do so at their own risk. Beginning 4/1/2022 it reverts back to the 90 day window. No problem. . We will only be liable for any air travel that has been booked as part of a standard fly cruise package or build your own package that incorporates flight services. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. Any delay in providing us with these details will prevent us from being able to issue tickets. a letter from a doctor etc.). You will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. When we talk about circumstances which are outside our control, we mean any event which we or the supplier of the service in question could not have predicted or avoided even after taking all reasonable care. 12 hours on a 14 night holiday. You will usually have access to your cruise . In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. Full details of onboard facilities with age restrictions are contained within the Daily Programme, which is available from the Guest Relations Desk. The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. Please note that your booking will be re-priced in-line with the up-to-date business and price rules and a new confirmation invoice will be issued. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. I suppose I'll go ahead and pay it but I am a t. For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Please note that these excursions are owned and operated by local operators who are independent third parties. You must also give us details of any relevant insurance coverage you hold. Applicable regulatory age restrictions apply while the ship is in port and until the vessel enters International waters. Check your final payment due dates - Cruise Critic Community 5.8 What is your limit of liability towards guests? The prices shown in this brochure show from prices. Not meeting any special request for any reason will not be a breach of contract. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. 5.15. If we have to make a significant change or cancel, we will tell you as soon as possible. Go to site. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. 2.2 Are there any prohibited items that I cannot take with me? In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. I have never heard of a grace period. . These groups may take place on the dates when you are sailing with us. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 as enacted into English law. Please check with your airline for details. We are not able to offer flight only bookings. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. Please refer to section 1.11 when making a significant amendment within 69 days of your departure date, as your booking variation may be treated as a cancellation of your original booking and cancellation charges will apply. Some flights will involve a change of aircraft. 1. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. We have not booked yet as we are waiting to hear from our cat sitter. Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Governments and public authorities continue to develop their policies and change their rules. Some flights may incur a supplement which will be advised at the time of booking. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. Please note that if a traveller is found to have visited a country designated by the US as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the ESTA Visa Wavier Program and must apply for a visa to enter the United States. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
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