I have an email that I have never seen in my 20 years at eBay. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Fill in the total refund amount (s) and the return reasons. Buyers can find estimated delivery information in their Purchase history.
How to return an item on eBay if the seller is refusing to accept the The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. This isn't working for me. You accept returns in your policy, and the buyer changed their mind about a purchase. Proof of delivery for returned items Now I just have to hope he actually sends back the keyboard instead of bricks. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. On the next page you'll see the refund amount. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. When a seller opts to 'not accept returns' it can be a benefit to buyers. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. Many posts in here from sellers about this. Read our most popular questions and answers about handling return requests from your buyers. eBay may hold the return request open for up to 35 business days after the date the return was accepted. Copyright 1995-2023 eBay Inc. All Rights Reserved. Our video below also shows the steps you can take to offer a partial refund on eBay. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. This dragged out the process, caused unnecessary stress and confusion. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. document.write ('&cb=' + m3_r); I originally shipped the item via FedEx because it's cheaper for heavier items. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. Per the seller's return policy in the listing I feel that I am being totally screwed. Both buyers and sellers must meet all applicable return requirements. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. eBay may step in without the buyer asking if there is no valid tracking information available. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. On the next page you'll see the refund amount. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab.
How to handle a return request as a seller | eBay Select your reason for the return. If the item is returned used or damaged, you may qualify to issue a partial refund. 01:38 PM If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. '&charset='+document.charset : (document.characterSet ? Need to report a problem or not sure about the next steps? If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Tip If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. See our page on, Would you like us to help with an open return request? There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Answer (1 of 3): Sellers are not required to accept returns. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). SeePartial refund guidelines. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Thanks for being honest about this. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab.
How to Handle eBay Returns - Zenstores If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you're responsible for return shipping. Evidence of successful delivery to the authenticator You can choose to add a message to the buyer. See ourpartial refund guidelines. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. Please use this in a story so everyone knows. For more information about buying and selling internationally, please see our policies on International selling and International trading.
Setting up your return policy | eBay You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. I was not trying to show how it 'benefit a buyer". Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. I am not saying that's what OP was doing, just informational, since they are new to SNADs. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. You can see it on the listing if it qualifies. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Attach the label from your desktop or mobile device.
Returns not accepted is outdated online. When listing an item, it's important to include your returns address - opens in new window or tab. You have 3 business days to respond to the request and resolve the buyer's issue. You are not alone. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. This is a good option for low-value items. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. How to accept a return when the buyer changed their mind about a purchase. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days.
If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). I denied the request, now Im pretty much waiting for negative feedback :(. I quit selling on EBay for this reason. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. The buyer claims the item is not compatible with his mobile phone. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. eBay Money Back Guarantee programs on international eBay sites. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. As a no returns seller, I still get the option to accept a SNAD. When a buyer opens a return request the funds related to the sale may be put on hold. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. If I accept it, I can still require a return of the item & always do. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Buyer is asking for a refund because he can't figure out how to use it. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. You can either: - accept the return and provide the buyer with a return label. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. The buyer requests a return in their My eBay and you'll be notified by email. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. I just sell locally to avoid all shenanigans. Select the percent you want to deduct from the refund amount. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available.
On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. Sorry if these are easy answers, I've never done this before! https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. The item was shipped and confirmed as delivered. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Yes I understand how a snad works. Copyright 1995-2023 eBay Inc. All Rights Reserved. This can be useful when the buyer isn't completely satisfied with their purchase. I'm done with Ebay.
What's the point of no returns? : r/Ebay - reddit We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. In some cases, we may automatically accept a return request on your behalf. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. You accept returns in your policy and the buyer changed their mind about a purchase. The seller responds to the buyer's request. Add a message to the buyer explaining why the refund wasn't full. Keep in mind that some returns can remain open for up to 35 business days. The seller sent the wrong item, or I appreciate it. See Partial refund guidelines. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. and both eBay and Paypal would still side with them. Select your carrier and enter the tracking number. You can choose whether to accept returns if a buyer changes their mind about a purchase. This is at the seller's discretion. Im on the phone with eBay seeing what if any options I have. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Big surprise there. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Most sellers don't understand this. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. 04-18-2022 That decision is for him to be allowed to return it.
Solved: How to go about returning an item when a seller do - The For example, you may haveopted to automatically accept return requests. In some cases, your response options may differ. No returns sellers can't "refuse" a SNAD. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. if (!document.MAX_used) document.MAX_used = ','; Tip Whether you need to accept the return depends on their reason for opening the return. Since they refunded you right away, you aren't required to return the item. Add a message to the buyer explaining why the refund wasn't full. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. I have a chrome plugin that replaces buyer with seller and seller with buyer. You can't deduct the original shipping cost from any refund amount. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. document.write ("
Return an item for a refund | eBay You have 8 calendar days to review the return reques t and take action. 01:39 PM. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. If we're asked to step in to help, we may ask the buyer to return the item to you. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. Select. Welcome to the Returns board! There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. If the customer wants to return your item bad enough regardless of the real reason for the return. Whether you need to accept the return depends on their reason for opening the return. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. - edited Create an account to follow your favorite communities and start taking part in conversations.