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For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 5.4 Making Adjustments. 2.8 Notification. 6.7 Third Party Information. However, Moody's Investors Service reported yesterday that Baker's . In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. I entered the incorrect email when registering, how do I change it? 6.11 Permitted use. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 6.2 Waiver of Consequential Damages; Liability Limit. Copyright (c) 2006-2023, viagogo AG. Ultimately there are two questions to be answered . Spain, the UK and Australia. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. -Skip the queue - buy your tickets in just two taps. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. For a list of these situations see Anti-ticket-touting campaigners the FanFair Alliance . Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Join millions of happy customers that have attended their favourite events, thanks to viagogo. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. Just another site viagogo refund australia. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 1. 6.6 No Agency. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. PLEASE REPORT THEM TO PREVENT MORE VICTIM! Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). View FAQs You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Received just 2 days before the concert transfered from someone via ticketmaster! The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 1.1 Introduction. Why can't I see my order or sale in my account? If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. 5.1 Investigations. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. You consent to the exclusive personal jurisdiction and venue of Swiss courts. To sell tickets, a Seller lists the tickets in the Site database. 5.3 Disclosure of Information. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. See something that's not quite right in this article? -Discover the hottest events in your area. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Ticket listings are a representation of actual seat location. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. 2.18 Merchant Description. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. After multiple emails to Viagogo, Kent has been refunded $280. 6.3 Allocation of Risk. You may have to fill in a Dispute Claim Form. Can I buy tickets that are personalised with someone else's name on them? Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. 3.2 Other Information. To post a ticket for sale on viagogo You must first register with the Site. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Your rating will help us improve the website. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. And I had to chase for my tickets. I haven't received an email confirming my order. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). ! viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). According to the consumer group Which?, Viagogo's terms and conditions say . We take no responsibility for such issues. Viagogo does not pay sellers unt. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". At no time do We provide the Buyer's payment information to the Seller. To be eligible for a VAC refund your application needs to have been finalised. Consumers complaining about Viagogo most frequently mention customer service, face value and credit card problems.Viagogo ranks 177th among Tickets sites. ! You are on a Viagogo website. You also agree not to separately contact the Buyer at any time for any reason. 4.1 Double Posting and Removal of Tickets. 2. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 2.12 Seller Payment. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property.