Liability is governed by the Montreal Convention. It seems that you have already subscribed to this list. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). Lounge access may be restricted at times due to capacity. Distance From Uptown Charlotte: 8 miles (13 km) Contact Reservations Back to top This interactive . Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. Air cargo and small package services: 614-338-6740. Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. Airport Parking signs on the roadways also provide timely parking facility status updates. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. In the case of verifiably new items the original price will be reimbursed; in the case of used items a fair value will be reimbursed. Concourse A has a total of 19 gates split across 2 areas. Call 704-359-4647 when you are ready, or stop by the designated booth to request pickup. Lounges marked as N/A only allow entry for eligible passengers in their premium cabins, frequent flyer programs, or participating credit card programs. Is a reservation required or a telephone # to call when landing? You may file a claim if you are injured or your property is lost or damaged during the screening process. For INTERNATIONAL travel (including the domestic segment of an international itinerary), airlines are responsible for these items if they have accepted them for transportation. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. You will not be contacted if the item was not turned in. Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. Screening at certain airports is performed by private companies and not TSA. It may also be here if whoever found it turned it into an airport employee. . Directions for submitting a mishandled baggage claim: 1. You will then be given written confirmation as well as a reference number (PIR number, e.g. Any passengers arriving on international flights will be required to clear customs at CLT, excluding any countries with pre-approval. This interactive map includes the same points of interest as the printable PDF CLT Terminal Map, but allows you to filter your view by selecting a category of interest. The current value is always taken into account when determining the amount to be refunded. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. We will be on American Airlines. To access Concourse E, passengers need to take the escalator or elevator down to level 1 from the connector where there are moving walkways. FRALH12345), and also change your details. Contact TSA for additional information about filing a claim. * Hours are subject to change without notice. Screening at certain airports is performed by private companies and not TSA. Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. What about damage to the wheels, handles, or straps of baggage? If you aren't sure where you lost your item, file a lost and found report with us. Pet Relief Areas: Pet relief areas are located inside and outside of security: Duty-free: Duty-free shopping can be found in the international concourse, Concourse D. Smoking Areas: Smoking is not permitted inside the airport anywhere. Childrens Play Areas: There are no play areas for children at CLT, however, there are a few features that might keep the kids entertained such as musical performances in the atrium and some exciting art and sculptures. The rental car facility is located outside the terminal on level 2 of the hourly deck. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? The baggage claim area is on the gound level of the terminal. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. And if you left something on a plane, at a ticket counter, or at a gate, it may be at the specific airline's lost and found. Opinions and recommendations are ours alone. La Quinta Inn Charlotte Airport, North Carolina NC. Award nights for Marriott Bonvoy members start at 30,000 points per night. Select the airport from the list below to file a claim, Email TSA ClaimsGeneral Questions(866) 289-9673, Bozeman Yellowstone International Airport, Wokal Field/Glasgow International Airport. Terms apply to offers below. Track Flights, Search Fares, Locate Airlines. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Please check your email and confirm the newsletter subscription. What about on the way back from TC to Connecticut? If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Do I go to gate at CLT to check in? The information provided is for informational purposes only and should not be considered financial, tax or legal advice. Have this information ready, though: your name, phone number and address or e-mail address; the time, date, and place your item was last seen and a brief description of the item. Email needed if you'd like comment updates. Unfortunately, there is no way around that. Charlotte Douglas International Airport We have Answers. With award nights starting at just 3,500 World of Hyatt points per night! An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. Free Wi-Fi is available at CLT for passengers to use in all public areas. Lower level traffic is being rerouted to the upper level." DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. Phone Number. Daily Flights: 1,424 Safe travels! It also accommodates baggage claim A1-A3, B, C, D, and E. In the same area, there is also an Info desk, ATM and Baggage service between B and C. www.cityofcapegirardeau.org/departments/airport, Join our e-mail In the few situations when the Montreal Convention does not apply to travel to and from the United States, an older treaty called the Warsaw Convention may apply. You will find a summary of the topics for the most frequently asked questions here. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. In the event that you dont notice the damage until you have arrived home or at your hotel, you must report it in writing within the legally stipulated period of seven days after your flight. Frequently Asked Questions Q: What happens if you lose your luggage claim ticket? Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. At that time, you will be given a claim number. Valuables such as jewellery, money, or laptops must be transported in your carry-on baggage and are excluded from liability. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. You can check the progress made in tracing your baggage online with the help of your reference number (PIR number, e.g. Sun., Mon., Thur., Fri.: 5:15 a.m. to 10:30 p.m. 4240 Scott Futrell Dr., Charlotte, NC 28214, 2700 Little Rock Rd., Charlotte, NC 28214, 2731 Little Rock Rd., Charlotte, NC 28214, 2400 Cascade Pointe Blvd., Charlotte, NC 28208, 2707 Little Rock Rd., Charlotte, NC 28214, 3425 Mulberry Church Rd., Charlotte, NC 28208, 2625 Little Rock Rd., Charlotte, NC 28214, 3315 Scott Futrell Dr., Charlotte, NC 28208, 4238 Business Center Dr., Charlotte, NC 28214, 2541 Little Rock Rd., Charlotte, NC 28214, 3055 Scott Futrell Dr., Charlotte, NC 28208, 2800 Coliseum Centre Dr., Charlotte, NC 28217, 4119 S. Stream Blvd., Charlotte, NC 28217, 108 Airport Commons Dr., Charlotte, NC 28208, 212 W. Woodlawn Rd. You can report the damage to the Lufthansa baggage tracing counter at the airport. 3. Review and complete the online claim form, as instructed below. Address: 5501 Josh Birmingham Parkway, Charlotte, NC 28208, USA Website: https://www.cltairport.com/ Contact: info@CLTAirport.com Phone: (704) 359 4013 Have you lost an item at the airport? See our Advertiser Disclosurefor more details. Assistance request for disabled passengers when parking: 704-359-4038. The concourse has an American Airlines Admirals Lounge and a range of shops and restaurants. CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. The hourly parking deck is located just across from the main terminal and is connected by walkways to/from level 2. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. Seating with charging stations can be found at gates A21 to A29 and throughout Concourse B. What about domestic flights connecting in CLT? Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). If an airline damages but doesnt destroy a $20,000 assistive device, then the airline is liable for the damage up to the cost of original purchase price. Browse our most frequently asked questions for more information! click here to leave your comment. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. If your checked baggage cannot be found, there is helpful information for you here. All Rights Reserved. Please allow up to six months to fully investigate your claim. This location does not accept cash or checks. If you have left something behind on board one of our aircraft or in one of our Lufthansa lounges, please report this immediately on arrival either: With the help of your detailed description, we will carry out an intensive search and endeavour to locate this item as quickly as possible. 28219, Airport website opens external site in a new window. Find 2 listings related to Delta Airline Baggage Claim in Cleveland on YP.com. You may also call 704-359-5555 for the latest parking information. Playing catch up, Amar embarked on an 11-country round-the-world gap year after graduation and then became well and truly hooked. Share sensitive information only on official, secure websites. Chat With Us 24/7. We recommend you arrive to the airport at least 3 hours before your scheduled departure for international flights. Airlines are also required to refund any fees you paid the airline to transport the bag that was lost. The Information Counter (tel. Use the real-time parking map to check availability in the Hourly Deck and other CLT parking facilities. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. 5501 Josh Birmingham Parkway Charlotte Douglas International Airport Address 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA Phone +1 704-359-4013 Web Visit website Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. We apologize for the baggage issues you have experienced. Track Flights, Search Fares, Locate Airlines. Once you have your bags in baggage claim please give us a call at our dispatch number, 828-312-0488. Charging Stations:These can be found in all concourses and some gate areas. If it's a cell phone, be sure to leave the cell phone number, your carrier, and the brand of the phone. When fully complete, the full terminal expansion project will provide 3 large security checkpoints, pre-security concession spaces, charging stations, and new ticketing counters. For additional media information visit cltairport.mediaroom.com. This is the best place to start. Found this useful? This site does not include all credit card companies or all available credit card offers that are on the market. Find 8 listings related to Delta Airline Baggage Claim in Charlotte on YP.com. Airport: Charlotte Douglas International Airport (CLT) If you can't find what you're looking for, you can use the text search function or one of our various contact options. Safe travels! At the security checkpoints and all other areas: contact CLT Airport Lost and Found at 704-359-8765 or visit the office in baggage claim zone B, open daily from 7 a.m. to 11 p.m. Concourse D near the Original Rum Bar and Grill, East and west ends of the terminal outside of baggage claim, D/E connector near the American Airlines Admirals Club, Arrivals level near the visitor info desk. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322. Assistance can be requested by calling 704-359-4038. Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. Air Canada, American Airlines, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Lufthansa, Southwest, Spirit, Swiftair, United Airlines, Viva Aerobus, and Volaris operate out of Charlotte Douglas International Airport. These parking lots charge a flat fee of $12 per day. The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. Be sure to ask your parking attendant for details. If you lost something in a Charlotte airport restaurant or bar, it's likely with HMS Host, the company that runs those. Get our travel tips Delivered to your inbox. Contact at 1-800-433-7300 or 1-800-428-4322 for getting assistance with your lost luggage. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. Luggage: CLT has no luggage storage facilities inside the airport. Please retain all the receipts pertaining to your emergency purchases. My question is will we be allowed to remain inside an area in the airport so we do not have to go through security to catch our connecting flight? Youre able to use any TSA PreCheck lanes at any U.S. airport once your application has been approved and you have received your Known Traveler Number. Here's the rundown though, of who you'll want to call for finding a lost item from Charlotte Douglas International Airport. Near connecting walkway, next to flight information monitors, Concourse D Does CLT provide shuttle rides between gates/terminals? Please be assured that we take all necessary measures to remedy the damage. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another.