Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). Hope this video satisfied you and make sure to hit that Like Button and Share this video with your friends. C4000 modem setup This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. Occasional updates are necessary to add new features and keep the modem's performance at its best. Disadvantages:Can be difficult to set up and interface with, and has a pretty heft price tag. The DSL cord from the modem to the jack shouldnothave a filter. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. As part of the upgrade, I was sold a new modem which is supposed to be the C4000LG. Troubleshooting tip:If the lightblinks bluefor more than 5 minutes,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. 9.3. This can depend on the age of your home. Learn more about, Need more help? You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. Local time: 03:30 AM. Related Items. So I had a brand new Netgear Nighthawk router R6900v2 and connected it to my modem I followed the instructions that came with the Netgear router and it worked just fine. If you don't have a jack,chat with usto have one installed. I know on the older modems, I was able to shut off the radio and add almost any router. Find contact options in the Support tab of the app, or by. Make sure the power cord is fully and firmly plugged in on both ends: into the power port on the modem and into the wall outlet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. All Rights Reserved. Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. This indicates nothing is connected to the modem port. If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Visit the. Enter the user name and password provided by your ISP. For an optimal experience, we recommendupdating your browser. We've created a series of self-help and install videos to empower you to quickly get connected. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. In this video, we'll show you step-by-step how to install your C4000 Modem. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. If the connection fails repeatedly,reboot your modem, then try again. Where it is placed can have a huge impact on your wireless performance. This video provides a few simple tips that could help y. All Rights Reserved. Dynamic QoS: Prioritizes data through the router for smoother streaming. Look for an email with your order confirmation details and anorder statustracking link. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate it's connected and ready to finish setting up. This modem purchased from Amazon, however, is quite a novel piece of engineering and works quite well. Below are the status light behaviors you'll see when the modem is connecting (also called pairing or syncing) with a wireless device through WPS: BLINKINGGREEN- Searching for a device and attempting to connect. endstream endobj 424 0 obj <. Press J to jump to the feed. Follow the steps to complete the installation process using QuickConnect. Once set up correctly, you can connect devices to it using an Ethernet cable or Wi-Fi. The C4000LG allows wired and wireless clients to safely access the Internet. In-home speeds may differ based on router setup, devices and other factors. Option 1:In theBrightspeed Internet app,go into theInstall My New Modemsection. For more information, please see our This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. 5 Gigabit ports (1 WAN + 4 LAN) Smart Connect - Intelligently selects the fastest WiFi band for every device connection. D IFV`/2l&# Ii! I just got me CL modem/router yesterday and I plan on connecting it to a Netgear R7800 router. Next image. This means the network is not being detected by your modem. Scan the code on the modem to finalize the installationThen we touch on optional items such as: 1. Highlight Features \u0026 Reviews! Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? The difference between 2.4 GHz and 5 GHz. Once done, connect the Printer to the Wi-Fi. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. . C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. Networking Optimized Dual-Core Processor Powerful processor boosts wireless, wired and WAN-to-LAN performance. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. Other devices will not connect to the network no matter how peculiarly you stand on one foot and hold your tongue. Filters arenotneeded if you use theC4000XG. This gateway is tested and certified to run up to 940 Mbps on the Quantum Fiber network. Once the light is green, you're connected to the internet and you can get online! Find addit. Detailed steps are here: https://www . It should turn. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. We're here to help! These preset credentials cannot be retrieved, and your modem could become unusable without them. Thats issue I cannot get connected to IP. What the modem lights should look like, along with timing6. Set up WPS on your modem. 448 0 obj <>stream Use the My CenturyLink mobile app or browse tohttp://connect.centurylink.com,and follow the prompts to finish setup. . For direct customer support questions, please use the pinned CenturyLink Official Support Thread. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. This means your modem is connected to our network and the line is active. Previous image. Look for an email with your order confirmation details and an. Change admin password. Make sure the power cord is fully and firmly plugged in on both ends: into the power port on the modem and into the wall outlet. Your modem'swireless settingscontrol the WiFi network in your home. Jun 10, 2022. The app makes installing your modem a snap, and is also a great way to manage all your CenturyLink services. Try plugging the DSL cord into a different jack. Page 9 5. Do not remove or lose your modem sticker, which includes your defaultadmin username and password. Chat with customer service to get a technician to install a whole-home filter on the line outside your home (there is an installation fee for this.) Start by unpacking the box and identifying the modem, cables, and instruction card. Setting up new service? Your modem'swireless settingscontrol the WiFi network in your home. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. Filtersare not included in your modem kit. Internet Strength: 90%. Download the CenturyLink app to manage your account and network. Highlight Features & Reviews! 1) Place the CenturyLink modem in transparent bridge mode and use Orbi in Router mode. You can test this by plugging in another electrical device, and/or try another outlet. Continue to the Internet connection Setup. It is a gateway device (modem/router combo) with IPv4 and IPv6 compatibility. @gsturtle36. 3. Residential |Small Business |Enterprise If NO, proceed to the next step, "Check for connectivity.". 160MHZ Channel Support*- Doubles the speeds as offered by 80MHz channels to provide gigabit speeds for compatible mobile devices and laptops. If you don't have a jack,chat with usto have one installed. DSL and power ports on the back of the C4000BG and LG/LZ models. After it detects the connection, the LED Ring will show green on your C4000LG when the Internet is ready for . found on earlier modems. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. Unplug everything, wait a few minutes, and plug in again. Next image. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. No Ethernet port? Welcome to the HP Support Community. Click Apply to finish the configuration. Verified purchase: Yes. For the following models: oFywR@Rmr3xpMtuc2zOT|Qs&!^UE~di #(xNcws@[".^qWf7(l461\D J\+;/jRz\z=|!#Ga:aQ|ik Please note that a phone jack is required to set up Brightspeed internet service in your home. See the detailed instructions and diagrams below. If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Check your order confirmation to make sure you've got the right date that your service is scheduled to start. Chat withcustomer serviceto get atechnician to install a whole-home filter on the line outside your home (there is an installation fee for this.) The DSL cord from the modem to the jack shouldnothave a filter. Wireless security settings. by windsurfingbett. Dynamic QoS: Prioritizes data through the router for smoother streaming. Works great, easy setup. Tip:If the firmware link doesn't work,try another browser(Chrome is known to have issues with this kind of link). Download the CenturyLink app to manage your account and network. Try this: This can depend on a number of factors. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. Tried restarting and still having trouble? Try rebooting the modem. Fast and strong wifi signal. 8.8. . After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. . The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. If you have a landline phone and internet with Brightspeed, filters should have been included at the time of your order and will arrive in a separate package. Let me know if this helps. Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). These are essential to make sure you get the best phone and internet connection. Follow the steps to complete the installation process using QuickConnect. Login to the modem via 192.168..1, the default login and password are you usually attached to the modem or the tech provides them. Where it is placed can have a huge impact on your wireless performance. Residential | Small Business| Enterprise| 2023 CenturyLink. I thought it was most likely my old modem, but without internet service I had no way of accessing the internet to order another modem. About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, Install your C4000 modem and activate internet service, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. C4000LG CenturyLink Modem by GreenWave (Renewed) Popularity Score 9.3. 4. At that point, you can begin the installation process. So I hooked up my old modem, and thank goodness my old modem works just fine. Next, you'll need to find a good spot for your modem. We suggest using theBrightspeed Internet appon your iOS or Android device to complete modem setup. While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. This means the network is not being detected by your modem. Create an account to follow your favorite communities and start taking part in conversations. Plugging in the power cord4. Compared to WiFi 5, it delivers: About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer The Brightspeed network hasn't yet been connected at your address. Features of the C4000 (All versions) Secure WiFi compatible. Make sure this fits by entering your model number. But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. TheC4000 seriesmodem/WiFi router comes in two models, each with different specifications. The status light ring on the front will also display different behaviors at certain times, depending on the state of the modem. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. wishful thinking hu. I was wondering if there is a different method to the madness of bridging the C4000LG modems for doing the same thing? I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Third party marks are the property of their respective owners. I setup my Belkin Router and at completion it said "Success you are now connected!", however the light in front is still amber colored when it should be green, . Single LED status light. If you did not receive filters, please chat with us. See more CenturyLink Greenwave C4000LG DSL Modem - Whit. Also, make sure you have entered the user name and password correctly. The status light ring may change colors repeatedly as it goes through the initialinstallation process. Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. Unboxing2. 5. To change your network name, go to the modem's wireless settings. For the following models: But the function is basically the same. So my question is, can I can send this new modem back and get my money back? If you did not receive filters, pleasechat with us. Buy The Greenwave C4000LG Modem. Check your service start date, wait till 5 p.m. on that date, then try again. The C4000BG has the same specifications as theZyxel C4000BZ. 2.Reposition your wireless router. Firmwareis the software programmed into your modem that makes it run. The status light ring will change colors as it goes through the installation process, to show you its connection status. The C4000BG and LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. For an optimal experience, we recommendupdating your browser. It also comes with vectoring, which provides for increased performance and range. The main screen will appear. Click 'Apply' to save changes. I told him yes and he told me it is complete trash and I'd . That's okay. Have a home security system? That's okay. 3. Century link C4000LG Bad Firmware issues. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. Cookie Notice It can handle . Select the AP Mode radio button. TESTED CenturyLink Greenwave (C4000LG) DSL Modem WiFi Router + AC Power Cable $49.95. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. This video is a step-by-step guide of how to setup your modem. After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. . I have a CenturyLink C4000LG modem/router. CenturyLink C4000LG Greenwave DSL Modem Router w/ Cables & Power Adapter. This morning, the Century Link guy stopped by to check the setup outside of my house and he asked if I'd be getting the C4000. In middle of Oct., my internet quit working. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. Guide to the single status light on theC4000 modem, The status light ring may change colors repeatedly as it goes through the initial, While the C4000 initially boots up, it will. Previous image. The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. Sentiment Score 9. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. These lights will flash red and green while the modem is syncing. Use to replaced my failed leased modem/router. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. These are essential to make sure you get the best phone and internet connection. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. Works great. Standards-based WiFi WPA3 security. This video is a step-by-step guide of how to setup your modem. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. This indicates nothing is connected to the modem port. Search for an email containing information about your order confirmation and a link to follow its status. Modem setup Wireless (WiFi) setup Modem status Utilities Advanced setup. All Rights Reserved. Regardless of the specific model, thestatus LED ringon the front of the modem will function in the same way. The C4000BG has the same specifications as theZyxel C4000BZ. Axon/Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Wait until after 7 p.m. on the service start date to attempt setup. The reset button will reboot the modem if held in for less then 10 seconds. Try another phone jack if one is available. Do not use the reset button unless instructed by a support representative. xbbd```b``] q:,`YH7T ; Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. I just upgraded my internet speed to 80mbps. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Your line should be activatedno later than 7 p.m. on your start date. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. Check your order confirmation to make sure you've got the right date that your service is scheduled to start. Try another phone jack if one is available. Click Apply to finish the configuration. Share | Add to Watchlist. Then, while connected to . We suggest using the Brightspeed Internet app on your iOS or Android device to complete modem setup. My Android, Apple and Linux devices work fine, both with internet and wireless connections. Single status light ring. TheC4000XGdoes not have a DSL port or light. Visit theWAN setup pagefor step-by-step instructions on different WAN configurations, includingPPPoE,IPoEandtransparent bridging. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. After completing the setup steps in the app or through the QuickConnect site, check the color of the light ring on the front of the modem to verify its connection status. After plugging in your modem, it may take, See step-by-step instructions for using QuickConnect, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Plug phone cable (green) into the C4000LG. Some setup apps complain about being connected to a dual / automatic band switching SSID but will successfully complete setup anyways and use the 2.5GHz section of the dual SSID. Visit ourtower modem setup page instead. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate the modem is connected and ready to finish setting up. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app But the function is basically the same. Single LED status light. %PDF-1.6 % The red light indicates the modem isn't connecting to the Brightspeed network. First, your modem will arrive in the mail on or before the date your service is scheduled to start. The LED ring in the center of the C4000XG will light up green upon full internet access. There are multiple versions of this router, each with unique specifications. The one you use will depend on the type of internet service you have. BLINKINGRED-An error occured or the attempted connection failed. Theutilities menugives you access to several additional tools to manage and test your modem. Answer (1 of 3): I'm sorry, you've been lied to. Unplug everything, wait a few minutes, and plug in again. STARTED! Try disconnecting the power, waiting a few minutes, and repeating setup. 2017-04-24 10:28 AM. CenturyLink C4000LG Greenwave DSL Modem Router Complete Kit Brand New. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. $84.99. Quantum, Quantum Fiber, and Quantum Fiber Internet are trademarks of Quantum Wireless LLC and used under license to Q Fiber, LLC. The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. It came in the mail a few days later, and I hooked it up (I can see this thing was built to be idiot proof), but it didn't connect to the DSL service. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. No Ethernet port? The tech fixed the problem, and the new modem was able to connect to the DSL service. Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Do not remove or lose your modem sticker, which includes your default admin username and password. I have the C4000LG modem. Wrong modem? Cyber Monday 2021 ****h. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process.